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Downloads Home > Customer Feedback Form
   Customer Feedback Form

CUSTOMER FEEDBACK FORM


Thank you for choosing to answer our customer satisfaction survey. Your inputs will help us understand how we can serve you better. Rest assured that any information you share would be kept strictly confidential.

Kindly choose the email service channel that you had recent experience with.

Cust Help Services on:
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Below is a series of statements related to your experience with our email service channel. Using a scale of 1 to 5 where 1 represents "very dissatisfied" and 5 represents "very satisfied," please rate each of the items.

 
  1 2 3 4 5
  Very Dissatisfied Uncertain Satisfied Very
  Dissatisfied       Satisfied
 
1. On locating our email service channel, how satisfied are you with the:
 
          a. Ease of locating the email service               channel
 
2. On your interaction with our Customer Service Representative or CSR, how satisfied are you with our CSR's:
 
          a. Timeliness of response (written or               otherwise)
          b. Ability to understand your concern
          c. Knowledge about your concern
          d. Ability to resolve your concern
 
3. On the quality of our response, how satisfied are you with the:
 
          a. Clarity
          b. Completeness
          c. Relevance to your concern
          d. Tone of response
 
4. Was your concern resolved the first time you contacted us via email?
 
         Yes          No
 
          a. How many times did you contact us for               your concern to be resolved?           
          b. How satisfied are you with the speed of               resolution from the time you emailed your               concern?
 
5. Overall, how satisfied are you with your recent experience with our email service channel?
 
 
 
6. Finally, how else could we improve your experience with our email service channel? Would you have any suggestions?
 
         
 
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Items with * are required
 
Customer's Full Name:*    
Contact Number:    
Email Address:*    
Name of CSR that handled your concern:*    
Nature of your concern:*    
 
Thank you for your feedback. Please expect a call from a Globe representative should we have further clarifications.
 
 
 
 
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Today's Poll
What is the best Valentine's Day date?
A quiet dinner by candlelight in a romantic restaurant.
A noisy, live concert wherein my significant other and I can cuddle, amidst the crowd.
A lazy afternoon picnic, away from everyone else celebrating Valetine's Day.
 
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