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| 1. Overall Satisfaction with Globe |
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2. Overall Satisfaction with your recent experience with the Email service channel
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3. On Locating our Email service channel, how satisfied are you with ease of locating the Email service channel
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4. On your Interaction with our Customer Service Representative or CSR, how satisfied are you with our CSR's: |
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a. Timeliness of response (written or otherwise) |
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b. Ability to understand your concern |
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c. Knowledge about your concern |
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d. Ability to resolve your concern |
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5. On the Quality of our response, how satisfied are you with the:
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a. Clarity |
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b. Completeness |
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c. Tone of response |
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6. On Resolution, how satisfied are you with the:
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a. Speed of resolution of your concern |
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b. Was your concern resolved the first time the Globe representative replied to your email? |
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c. How many times did you contact or email us for your concerns to be resolved? |
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7. And lastly, how else could we improve your experience with our Email service channel? Would you have any suggestions?
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| Items with * are required |
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