Categories
 Music
 GameZone
 Movies
 TV
 Celebrities
 Funstuff
 Messaging
 Social Networking
 News
 Sports
 AppZone
 Free Downloads

    Quick Views   
Most popular
Highly Rated
By Content Type
 

 
Survey    
Select your phone model to personalize content listing.

Downloads Home > Customer Feedback Form
   Customer Feedback Form

CUSTOMER FEEDBACK FORM


Thank you for choosing to answer our customer satisfaction survey. Your inputs will help us understand how we can serve you better. Rest assured that any information you share would be kept strictly confidential.

Kindly choose the email service channel that you had recent experience with.

Cust Help Services on:
  • Handy Phone Prepaid
  • Handy Phone Postpaid
  • TM
  • Visibility Postpaid
  Cust Care Services on:
  • Globelines
  • Globe Broadband
  • Speak n' Surf
  • 3G
  • Visibility Prepaid

Below is a series of statements related to your experience with our email service channel. Using a scale of 1 to 5 where 1 represents "Very Dissatisfied", 2 as "Fairly Dissatisfied", 3 as " Neither Satisfied Nor Dissatisfied", 4 as "Fairly Satified" and 5 as "Very Satisfied", please rate each of the items.

 
  1 2 3 4 5
 

Very
Dissatisfied

Fairly
Dissatisfied
Neither
Satisfied nor
Dissatisfied
Fairly
Satisfied
Very
Satisfied
 
1. Overall Satisfaction with Globe
 
 
 
2. Overall Satisfaction with your recent experience with the Email service channel
 
       
 
3. On Locating our Email service channel, how satisfied are you with ease of locating the Email service channel
 
 
 
4. On your Interaction with our Customer Service Representative or CSR, how satisfied are you with our CSR's:
 
a. Timeliness of response (written or otherwise)
 
b. Ability to understand your concern
 
c. Knowledge about your concern
 
d. Ability to resolve your concern
 
 
5. On the Quality of our response, how satisfied are you with the:
 
a. Clarity
 
b. Completeness
 
c. Tone of response
 
 
6. On Resolution, how satisfied are you with the:
 
a. Speed of resolution of your concern
 
b. Was your concern resolved the first time the Globe representative replied to your email?
Yes
No
 
 
7. And lastly, how else could we improve your experience with our Email service channel? Would you have any suggestions?
 
 
----------------------------------------------------------------------------------------------------------------------------------------------------
 
Items with * are required
 

Customer's Full Name:*    

Contact Number:    

Email Address:*    

Name of CSR that handled your concern:    

Nature of your concern:*    

 
 
 
 
 
l
Advanced Search
Latest Promos
Points and Rewards
UnliTracker
Surf All Day
Unlichat
Globe Broadband Tattoo
View more promos

Today's Poll
What is the one mobile app you can't live without?
Unlimail, need to check them all the time.
I love chatting with my friends via Unlichat.
My mobile games of course!
 
© 2009 Globe Telecom,Inc. l  Home  l   FAQs  l   Shortcuts  l   Careers  l   About Us  l   Customer Service  l   Terms and Conditions  l   Security and Privacy  l   Globe.com.ph  l